Frequently Asked Questions

What payments do you accept?
- Credit cards directly on our platform
- PayPal
- Scalapay
- Satispay
- Klarna
- Google Pay
- Shop Pay
- Amazon Pay
- Postepay
- Bank Transfer (The order is shipped within 1-2 business days after the amount has been credited)

How much are shipping costs?
Express courier shipping is FREE ( in Italy). For details, click here . Estimated delivery times are 1-4 business days from the time the courier collects the goods.

How long does it take for my package to be shipped?
Shipment takes 1-2 business days from order placement via trackable express courier. The tracking code will be sent to the customer via email 1-2 business days after order confirmation .

Can I pay on delivery?
Yes, we ship cash on delivery at a cost of 6 euros.

Can I buy online and pick up the goods in store?
Yes, you can. Remember to select "Pay in Store" at checkout and, after confirming your order, visit the store within 2 business days.

I received a defective order, what should I do?
The customer has the right to return the goods within 30 days of receiving them.
This right can be exercised by contacting customer support directly.
For details click here .

How long does it take for the refund to be processed?
The refund will be processed within 7 working days using the same payment method used by the customer to place the order after receiving the return.