Returns and Refunds

Right of withdrawal

In accordance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves or waive the right to the provision of the services and obtain a refund of the price already paid in advance.

The customer has the right to return the goods within 30 days of receiving the goods. This right can be exercised by contacting customer service directly or by sending a communication via registered mail (to the address DarSa di Porretta Dario Via delle Valli 9 Magliano Romano (RM) 00060 ), containing all the information necessary and useful for the correct processing of the return and refund procedure. This communication must necessarily contain all of the following: a. the express will of the Customer to withdraw in whole or in part from the purchase contract; b. the number and copy of the document (invoice - transport document) proving the purchase of the order for which the right of withdrawal is exercised; c. the description and codes of the Products for which the right of withdrawal is exercised. The refund, including shipping costs, will be made by the Seller within 7 days of receiving the return. The return costs are borne by the Customer.

Following receipt of the communication with which the Customer informs us of his/her intention to exercise the right of withdrawal, the Seller, having verified the correspondence with the above-mentioned requirements, will send via email a label to be printed and stuck on the package. The customer will wait for the arrival of the courier to collect the return at the same address indicated at the time of purchase, or will have to go to a post office or a local fermopoint and deposit the goods there (in both cases he/she will not pay anything). The shipping costs will be deducted at the time of the refund equal to 6 euros (in the case of cash on delivery the commission costs equal to 3.99 euros will also be deducted).

If the customer agrees to be refunded via " Purchase Voucher " the return costs will be FREE , therefore the shipping costs will NOT be deducted at the time of refund.

In the event that the return is not returned within 10 days of the return notification and/or the goods are not in exactly the same condition as purchased (integrity of the item, damage to the goods, damage to the original box, missing components or coverings) we reserve the right not to proceed with the refund or to proceed with a partial refund. This decision will be communicated to the customer within 7 days with a written communication via email.