Returns and Refunds
Right of withdrawal
In compliance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves or renounce the right to provide the services and obtain a refund of the price already paid in advance payment location.The customer has the right to return within 30 days of receiving the goods. This right can be exercised by contacting customer support directly or by sending a communication via registered mail with return receipt (to the address DarSa di Porretta Dario Via delle Valli 9 Magliano Romano (RM) 00060 ), containing all the information necessary and useful for correct processing of the return and refund procedure. This communication must necessarily contain everything indicated below: a. the express wish of the Customer to withdraw in whole or in part from the purchase contract; b. the number and copy of the document (invoice - transport document) proving the purchase of the order for which you intend to exercise the right of withdrawal; c. the description and codes of the Products for which the right of withdrawal is exercised. The refund, including shipping costs, will be carried out by the Seller within 7 days of receiving the return. Return costs are borne by the Customer.
Following receipt of the communication with which the Customer communicates his desire to exercise the right of withdrawal, the Seller, having verified the correspondence with the above requirements, will send via e-mail a label to be printed and glued on the package. The customer will in turn have to go to a local post office or ferropoint and deposit the goods there (he will not pay anything). Shipping costs will be deducted at the time of refund .
In the event that the return is not shipped within 30 days of receipt and/or the goods are not in exactly the same condition as purchased (integrity of the object, damage to the goods, damage to the original box, lack of components or coverings) we reserve the right not to proceed with the refund or to proceed with a partial refund. This decision will be communicated to the customer within 7 days with a written communication via e-mail.
